Current Incidents

17th September 2019

Network Drives Student File Server Issue - Students With Surnames R-Z (ncru-stu03)
IT Services are investigating an issue impacting some student logins. The specific server affected hosts...
Some systems are experiencing issues

Past Incidents

11th September 2019

No incidents reported

10th September 2019

StudentNet StudentNet Authentication Issue

IT Services are investigating an authentication issue preventing logons to StudentNet. We will post further updates here in due course. Sorry for any inconvenience caused.

Update This issue has now been resolved and normal access has been restored. Thanks for your patience.

ProAchieve and College Reporting Dashboard Inaccessible

The IT Services Team are aware of an database issue preventing access to both ProAchieve and the college reporting dashboard. Work is underway to resolve this issue, further updates will be posting here in due course. Sorry for any inconvenience caused.

Update the database issue has now been resolved and normal access has been restored. Thanks for your patience.

MFD Printing MMW Printing Issue - MFD's failing to connect to the server

Update We believe the underlying issue has now been resolved. Should you still be experiencing any ongoing issues the device may need to be physically restarted. Please call the IT Helpdesk on x5555 should problems persist. Thanks for your patience.

9th September 2019

Accero ECOM Site Certificate Issue

A are aware of an certificate issue restricting access to the ECOM site. Work is underway to resolve this issue.

Workaround:

In the meantime if using Google Chrome you should be able to click on the blue ‘Advanced’ option, from this screen you will be able to select ‘Proceed anyway’ to continue to the webpage as normal.

If using Internet Explorer you should be able to click on the blue ‘More information’ option, from this drop down you will be able to select ‘Go on to the webpage (not recommended)’ to continue to the webpage as normal.

8th September 2019

No incidents reported

7th September 2019

No incidents reported

6th September 2019

No incidents reported

5th September 2019

No incidents reported