12/06/2023, 09:30 Infrastructure are aware of the issue at Ruddington and diagnosing the fault.
12/06/2023, 09:53 Phase 2 building at Ruddington had a power issue. Breaker has tripped, liasing with estates to reset breaker
12/06/2023, 10:12 All is back online at Ruddington now. AP's are coming back online, keeping an eye on them. They had some work done at the weekend which tripped the breakers in phase2 which took the power down to that part of the building
]]>Will I be affected? Phase 1 involves porting the number range 0115 884 2000-2999, if your telephone is within this range, it means on the 7 March at 10am your line will cease to function for a maximum period of two hours. After the two-hour period lapses, please restart Microsoft Teams and your new number will be active via Microsoft Teams and the physical handset will no longer operate.
Anyone with a number outside the above range will not be affected.
How do I know what to do? IT have created a user guide on how to use the Microsoft Teams telephony features. Simply click on the button below.
]]>You’ll be aware that the College utilises a specialist safeguarding IT software on all College-owned devices, including desktop PCs and laptops for both staff and students. This specialist software is central to our Safeguarding Strategy and is seen as best practice within our sector for the protection, safety and wellbeing of students and staff, when online.
In order to keep the College protected, the IT team is deploying a newer version of the software, and as part of the install process, all devices will require a system re-boot. This will happen automatically and randomly over the next few days. You may be prompted to re-start your machine. Please make sure you are regularly saving any work you have open, to avoid any loss of work in progress.
The deployment will be pushed out to all devices currently on site, as well as to those connected via VPN. Any staff member who is using a College laptop at home and do not connect via VPN, would need to bring their laptop onsite and re-boot, for the software install to happen.
You should experience very minimal disruption, but if you do have any problems, please contact the IT Service Desk to let them know and they will work with you to resolve.
Thank you for your patience and understanding whilst we deploy this key online safety and security measure.
]]>Essential maintenance is required on the printing solution at Nottingham College. This is to stabilise the system by fixing a known fault, mitigating future outages.
We plan to do this work on Wednesday 10th August 2022 from 9am.
On this day, no printing will be available across the whole of the College. Printing will be expected to be resumed by the morning of Thursday 11th August. IT ask if you can arrange printing around this date. However, if this clashes with any events where printing is required, or impacts anything else going on around the campuses, please can you inform Mark Sherwood (mark.sherwood@nottinghamcollege.ac.uk) at the earliest opportunity.
Many thanks in advance for your flexibility around this crucial piece of work.
]]>31/03/2022 - 12:55 This is now resolved following the reboot of the print servers.
]]>Error message is "Your connection is not private, Attackers might be trying to steal your information from api-57a0a2e6-duosecurity.com"
10/03/2022 We are monitoring performance, Duo are looking in to this. Please call the service desk (5555) if you experience issues authenticating via Google Chrome.
14/03/2022 This is still an issue, we are investigating the cause as this seems intermittent, please try a reboot of your device, or try Microsoft Edge as a work around for now.
23/03/2022 The certificate was updated and this will resolve with a reboot.
]]>In our ongoing efforts to improve the college IT provisioning, there will be essential work carried out on our College Reporting Services.
This will take place on Wednesday 16th February, and we expect the system to be periodically unavailable over the course of the day.
This work will improve the availability of the service, when not working from one of the college sites. Also, it will increase the security, by moving some services to the Microsoft cloud.
Once this work is complete, you will be able to access the College Reporting Services using the same links as previously and from the StaffNet pages. However, you may need to log in with your full college email address, as opposed to only your username. If you are already logged into any Office 365 web applications, you may not be required to enter any log in credentials at all and will be automatically logged into the service.
If you encounter any IT issues after the upgrade, or require any help, please contact the IT Service Desk on 0115 912 5555 (internal 5555).
Internal Comms.
]]>In our ongoing efforts to improve the college IT network, we are doing some essential work on our IT network during the Half Term week (14th Feb to 18th Feb). We will be upgrading the network at 25 Stoney St on the 14th and 15th February and on the 16th 17th and 18th of February at London Rd. This requires us to shut down all IT access on the site being upgraded whilst this essential work is carried out.
All IT services on other sites will be working as usual.
If you encounter any IT issues after the upgrade, please contact the IT Service Desk on 0115 912 5555 (internal 5555).
]]>IT upgrade work was completed successfully over the weekend and all services are now back to normal.
If you encounter any issues please contact the IT Service Desk on 0115 912 5555 (internal 5555).
IT Services 10/01/22 (08:20am)
Dear colleague,
Please be aware that in our ongoing efforts to secure all our IT systems and increase our resilience against potential cyber-attacks, we are doing some essential work on our firewall and other IT Perimeter Security Systems this weekend. This requires us to shut down all IT access while this essential work is carried out.
Our website will continue to be available and you will be able to gain access to Office 365, including email via www.office.com
Access to all other systems will not be possible between 6pm on Friday 7th January and through to 7am on Monday 10th January, at the latest. If you encounter issues after this time, please contact the IT Service Desk on 0115 912 5555 (internal 5555).
EBS will not be accessible and this mean that the applications portal will not be open for applicants over the weekend. Our website has been updated to reflect this.
IT Services
]]>24/11/2021 The service has now been restored.
]]>EBS&Etrack Systems support have resolved the issue.
17/09/2021 14:00 - Power issue has been fixed and all services effected by this are now back to normal. If you are still experiencing an issue then please contact Service Desk. We are sorry for any inconvenience caused. IT Service Desk
]]>09/08/2021 09:30 - Janet is currently investigating the issue. We’ll provide further update when we have more information.
09/08/2021 13:30 - Janet booked an engineer for onsite diagnostics, awaiting ETA.
09/08/2021 - 14:13 - Basford WAN is back up. Tested with Call Centre. Solution to follow.
09/08/2021 - 16:00 - This was a service provider fault that was resolved by them.
]]>02/06/2021 13:00 - This has been resolved. There were some server issues this morning that have now been resolved. No more incidents have been reported to the service desk.
]]>The License has been sent and applied. Manage Engine is now back up and accessible to log tickets via the StaffNet. We apologise for any inconvenience caused.
]]>Best Regards IT Service Desk
]]>Today's email shows that criminal hacking methods are increasingly sophisticated and hard to spot. As a general rule, you should do all you can to verify the legitimacy of the sender first, and the authenticity of any links or attachments second.
DO NOT CLICK LINKS OR OPEN ATTACHMENTS. A good way of determining whether something is legitimate is to make contact with the sender to confirm they have sent you an email. If the sender is outside the organisation attempt to make contact with them to confirm the email and what to expect with any links or documents included. If you are not expecting an email with links/attachments, it's best not to open or click on anything until you are sure.
A good tip is to hover over a link, without clicking on it. The real web address will display. Generally you will be able to spot if something isn't right. • Large companies like Apple (and most other organizations) don’t use variations on their web address for email addresses. So if something looks like it is from a large known organisation check the standard email layout against the one you've received. • The domain name may be different than that of the sender, or it isn’t one associated with a legitimate company. Instead of .com or .org at the end of a URL, you might see .ro, .cn, or .ru indicating a site is based in Romania, China, or Russia for example. • A common company name may be used, but there is a misspelling, ex. microsotf.com.
If you come across anything suspicious please contact ICT support straight away. In the case of the email today, or security systems were able to detect the rogue attachment and prevent people from accessing it. this shows that our systems and processes underpinning our cyber security strategy are working.
]]>Microsoft confirmed that a section of their service infrastructure was performing below acceptable thresholds, resulting in meeting access issues. They rerouted traffic to alternate infrastructure to remediate impact.
Next steps:
This is the final update for the event.
Thank you IT Team
Microsoft has alerted us that some users might be unable to access the Microsoft Teams service.
Details:- Microsoft incident ID: TM235950 User Impact: Users may be unable to access the Microsoft Teams service. Current status: Microsoft is analyzing their service monitoring telemetry to isolate the source of the issue and help establish a fix. Scope of impact: Initial reports indicate that impact is specific to users hosted in Northern Europe.
Thank you IT Team
]]>There are currently no known issues preventing you from signing in to your Office 365 service health dashboard.
09:12 Dec 14, 2020
Microsoft is still having issues with some O365 services which may effect some users when attempting to access multiple Microsoft 365 services. https://status.office365.com/
Some users may be experiencing issues when attempting to access multiple Microsoft 365 services
User Impact: Users may be experiencing issues when attempting to access multiple Microsoft 365 services.
More info: Impacted users may see the error message when attempting to access some Microsoft 365 services: "AADSTS90033: A transient error has occurred. Please try again."
Current status: We're reviewing system telemetry to isolate the source of the issue.
Scope of impact: Impact is specific to users who are served through the affected infrastructure in Europe.
Next update by: Monday, December 14, 2020, at 10:30 AM UTC
16:47 Dec 11, 2020
Some users in the Europe may be unable to access Microsoft 365 services.
User Impact: Some users in Europe may be unable to access Microsoft 365 services.
More info: Users who are able to access the service may experience degraded performance such as latency or error messages.
Impacted services include, but are not limited to: SharePoint Online OneDrive for Business Microsoft Teams Microsoft 365 admin center Microsoft Planner Yammer
Current status: We've identified a potential issue with components that route user requests. We've rerouted user connections to alternate components and system telemetry indicated that the service has recovered. We're monitoring the service to confirm resolution.
Scope of impact: Impact appears to be affecting users located in the United Kingdom, however, we've also received of reports of impact from other European countries.
Start time: Friday, December 11, 2020, at 2:00 PM UTC
Root cause: Network traffic components aren't processing traffic as expected, resulting in impact.
Next update by: Friday, December 11, 2020, at 6:00 PM UTC
Update from Microsoft
Some users in the UK may be unable to access Microsoft 365 services.
User impact: Some users in the United Kingdom may have been unable to access Microsoft 365 services.
More info: Users who were able to access the service may have experienced degraded performance.
Impacted services include, but were not limited to: SharePoint Online OneDrive for Business Microsoft Teams Microsoft 365 admin center
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
Scope of impact: Impact appears to be limited to users located in the United Kingdom.
More details at - https://status.office365.com/
]]>14:22 - Update from C&G Online Exams that exams going ahead okay and no further issues report. We will continue to monitor the system.
With the recent upgrade of exam Evolve software there have been some teething issues with the security backend. It seems that Anti virus software detects the file as a Crypto-guard and we are in the process of White listing and collaborating with Sophos. System is being tested currently.
]]>The installation of EBS Central, and EBS Shape throw an error message when accessed from the RDS system. (which many customers are using to work from home) It is possible this may be seen on campus, as well, but our on-site support team can rectify those cases.
Tribal updated the live EBS server on Sunday 22nd, which required the client to be updated. The new client also needs an update to an underlying system component. (Microsoft .Net v4)
The update to that component has been unexpectedly delayed while our technicians repair the damage caused by multiple power failures at the Ruddington Datacentre, but this remains a high priority task.
Jamie notified existing users of a 12:00 RDS outage to perform the fix, and blocked new users joining. (Helpdesk operators were made aware of this notice, and the upcoming outage) He then applied the .Net update to the base image, and rebooted the server, which will have disconnected any users who hadn't heeded the previous warning and logged themselves out at that point. Once rebooted, the server came back online, and use of EBS Central and Shape has seemed to be operating as expected.
]]>The vendor has been contacted regarding this issue and investigation continues. Further notification will be issued when VPN connectivity is confirmed as stable.
]]>UPDATE - Some users might experience issues accessing the Staffnet homepage through Google Chrome or Internet Explorer whilst using the RDS system.
We are working with a 3rd party to investigate and resolve the issue and will update you soon.
If you experience any issues please call the Helpdesk on 0115 912 5555 or email icthelpdesk@nottinghamcollege.ac.uk
]]>We are currently investigating the issue and will update you soon.
If you experience any issues please call the Helpdesk on 0115 912 5555 or email icthelpdesk@nottinghamcollege.ac.uk as we may be able to offer a workaround to useful links.
Resolved - 26.06.2020 - 11:00
]]>We are currently investigating the issue and will update you soon.
If you experience any issues please call the Helpdesk on 0115 912 5555 or email icthelpdesk@nottinghamcollege.ac.uk as we may be able to offer a workaround.
Resolved - 26.06.2020 - 11:00
]]>This has now been fixed. If you are still experiencing any issue with your Google log in then please contact ICT Helpdesk on icthelpdesk@nottinghamcollege.ac.uk
]]>Apologies for any inconveniences
Resolved 12:10
]]>Resolved at 11:15am
]]>The current advise is for any staff who have been using the VDI (VMware Horizon) remote access system to move onto the new Sophos SSL VPN Client. If you are using a college device for remote access please can you call the ICT Helpdesk on extension 5555 (0115 9125555) so we can arrange for you to see a technician who can install this software for you.
Please also direct any other queries or questions to the ICT Helpdesk.
]]>• 01159125500 • 01159100100 • 01159125330 • 01159125501 - 01159125589 • 01159125465 - 01159125475
The Nottingham College ICT Infrastructure Team will be overseeing all the work undertaken and this will happen behind the scenes. The current ISDN lines are been replaced with SIP lines, this work should help improve services going forward and help bring these number in line with other college phones. If you have any concerns or if phone issues extended longer than anticipated please contact the ICT Helpdesk for further support on 0115 912 5555.
]]>Resolved 10:56
]]>So far we believe this issue is affecting the following areas:
We would like to apologise for any inconvenience caused. If you are unsure if your issues relate to this outage please contact the helpdesk on ex5555. Further updated will be provided here in due course.
Resolved at 14:45
]]>Resolved 12:54
]]>Resolved 10:55am
]]>Resolved 09:40am
]]>Adams Firewall Issue - resolved at approximately 11:18am
]]>We are aware of an EBS outage that is affecting all versions of the application. Work is underway to resolve this issue as quickly as possible. As investigations continue this problem has been escalated externally to Tribal support for assistance. Any further updates will continue to be posted here. We are sorry for any inconvenience caused.
]]>IT Services are currently investigating an issue affecting Internet access from all college locations. We believe this is tied in to a recently published update to Esafe (our safeguarding monitoring software). This problem appears to be manifesting itself in a couple of ways, either with a total loss of internet or browsers (Google Chrome or Internet Explorer) are spontaneously closing during use.
We are currently working on a solution to solve the issue globally. However there are a few steps you can take on your PC which will hopefully restore internet access in the meantime…
• Click on the Windows Start button and select the Settings cog that’s located directly above.
• Within the Windows Settings page open Update & Security
• You can now select Check for updates within the grey box
• Please allow a few minuets for your update list to populate and then gradually clear
• Once this has been completed please restart your PC
For ongoing issues please contact the IT Helpdesk on extension 5555. Further updates will be posted on the IT Status page - http://status.nottinghamcollege.ac.uk/
We would like to apologise for any inconvenience caused.
]]>Further updated will be posted here in due course.
]]>Update This issue has now been resolved and normal access has been restored. Thanks for your patience.
]]>Update the database issue has now been resolved and normal access has been restored. Thanks for your patience.
]]>Workaround:
In the meantime if using Google Chrome you should be able to click on the blue ‘Advanced’ option, from this screen you will be able to select ‘Proceed anyway’ to continue to the webpage as normal.
If using Internet Explorer you should be able to click on the blue ‘More information’ option, from this drop down you will be able to select ‘Go on to the webpage (not recommended)’ to continue to the webpage as normal.
]]>We would like to apologies for any inconvenience caused. If you are experiencing Internet access issues at Beeston please call the IT Helpdesk on extension 5555.
]]>Update Issue has been passed to Sophos Support for further troubleshooting
]]>A guide on how to connect to the NCGuest SSID is available here - https://nottinghamcollegeacuk.sharepoint.com/sites/it/Shared Docs/Wifi/Nottingham College Wi-Fi Guide.pdf?csf=1&e=SUfL5h&cid=28026cbb-9122-4eb2-a5de-73e7c72f8472
Sorry for any inconvenience caused, further updated will appear her in due course.
]]>In order to complete the roll-out the Wi-Fi roll-out during the Easter period we need to swap out the firewall at Beeston. This work will impact internet access across all legacy Central sites:
• Beeston
• Maid Marian Way
• Highfields
• Ruddington
• London Road
• Stapleford
• Wheeler Gate
Why are we doing it?
• To improve the network security
• To improve Internet browsing and services
• To provide improved internet filtering
• To provide better protection for staff and students
• To provide internet filtering on the new Wi-Fi facilities
When are we doing it?
Friday 12 April from 12pm to 1pm
What will it mean for me?
There will be intermittent internet facilities during this time, whilst we swap the firewall and test connectivity. This will affect:
• One Drive
• SharePoint/Teams
• Any other Internet site
If you have any questions regarding this please contact the IT Helpdesk on x5555 (0115 9125555).
Please check this page for further updates.
]]>This issue has now been resolved, an investigation into the cause is underway.
]]>Date: Friday 8th March 2019
Time: 7:00am - 8:00am
As part of the ongoing work to improve the college’s IT Infrastructure, some essential maintenance work is scheduled to be completed on Friday (08/03/2019) morning between 7:00am and 8:00am.
This work should only affect users at the MMW Campus. This work will see improvements made to core network equipment at MMW, as a consequence during this window we anticipate there will be no IT network connectivity available on site.
We have looked to minimise any potential disruption by ensuring this work takes place outside of the colleges core business hours.
If you experience any IT issues beyond 8:00am we would recommend restarting your PC in the first instance. Please report any ongoing issues to the IT Helpdesk on extension 5555 or via the online Helpdesk portal.
Regards,
IT Services Team
]]>UPDATE - The W Drive is now working again following the earlier outage.
]]>Print Servers have been rebooted which resolved the issue.
]]>We appreciate your patience while we work to resolve this issue.
]]>We appreciate your patience while we work to resolve this issue.
]]>The following services are still affected:
Please bear with us while we work to bring these remaining systems online.
]]>We would like to apologies for any inconvenience caused. If you are experiencing Internet access issues at Beeston please call the IT Helpdesk on extension 5555, in most cases we are able to talk you though applying a temporary workaround.
]]>We would like to apologies for any inconvenience caused. If you are experiencing Internet access issues at Beeston please call the IT Helpdesk on extension 5555, in most cases we are able to talk you though applying a temporary workaround.
]]>We will be migrating the phone systems in the following order:
Monday/Tuesday – MMW/London Road/Beeston/Highfields/Ruddington/AMC Wednesday/Thursday and Friday – City/HP/Clarendon/Basford
As part of the migration, telephones might need to install new firmware, which should just download by itself. However, you may need to unplug your phone and re-plug it in to finish off the install. IT staff will be on-hand to check phones are ok.
During the week, as the upgrade happens, you may have issues dialing between sites. The full DDI numbers will still work but extension numbers might not. Also, voicemail access won’t be available during the upgrade. Full functionality will return by the end of the week.
As part of the upgrade we are upgrading the Service Desk and Call Centre software. We will have functionality to both of these services but the initial welcome messages might not be there.
If you have any issues during the telephony upgrade, please call the IT Helpdesk on x55555 or log a ticket on the IT Portal. If you wish to contact the IT Helpdesk from a former Central location once work has begun we would urge to you dial 9 for an outside line followed by the full number: 01159125555
As always, we thank you for your patience as these works continue, which ultimately will significantly improve systems across the whole College estate.
IT Services
]]>We are experiencing issues with some of our servers which is affecting the below key services.
Email Access (Both Outlook and Office365) File Access (Both Staff and Students) Internet Services (Etrack, Student Track, Student Portal) Staff Desktops
We are looking at this as the highest priority and will update everyone when things are back up.
]]>This will also affect staff files and desktops for former Central staff and Student files access.
]]>Student Track EILP Datatrack L Drive
IT are working on this as a high priority, but there will be no student/enrolment/attendance data in the above systems until tomorrow.
]]>Additionally, there was also a power outage at the Clifton campus which has taken down a number of services there. The IT team are heading over to Clifton now to restore these.
]]>