The telephony project will kick-off on the week commencing 17th December. We will be merging the two legacy phone systems into one.
We will be migrating the phone systems in the following order:
Monday/Tuesday – MMW/London Road/Beeston/Highfields/Ruddington/AMC
Wednesday/Thursday and Friday – City/HP/Clarendon/Basford
As part of the migration, telephones might need to install new firmware, which should just download by itself. However, you may need to unplug your phone and re-plug it in to finish off the install. IT staff will be on-hand to check phones are ok.
During the week, as the upgrade happens, you may have issues dialing between sites. The full DDI numbers will still work but extension numbers might not. Also, voicemail access won’t be available during the upgrade. Full functionality will return by the end of the week.
As part of the upgrade we are upgrading the Service Desk and Call Centre software. We will have functionality to both of these services but the initial welcome messages might not be there.
If you have any issues during the telephony upgrade, please call the IT Helpdesk on x55555 or log a ticket on the IT Portal. If you wish to contact the IT Helpdesk from a former Central location once work has begun we would urge to you dial 9 for an outside line followed by the full number: 01159125555
As always, we thank you for your patience as these works continue, which ultimately will significantly improve systems across the whole College estate.